Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

FAQs

Frequently Asked Questions


What is Fireflow?

Fireflow is a precision-engineered stainless steel coil system that transforms any water-tight container into a beautifully simple wood-fired hot tub.

Light a fire within the coil and as the water heats, it naturally circulates back into your tub through a process called thermosyphon - no electricity, no pumps, no complex mechanics.

Just wood. Water. Fire. Flow.


How does it work?

Fireflow works using a natural principle called thermosyphon circulation.

As water inside the stainless steel coil heats, it becomes lighter and rises. Cooler water from the tub flows down into the coil to replace it. This continuous natural circulation gently moves water through the system without the need for pumps or power.

The result is steady, even heating powered entirely by fire and gravity.


Do I need electricity?

No.

Fireflow requires no electricity, no extension leads, and no running costs beyond wood.

It is fully off-grid.


Do I need a pump?

No.

The system is entirely passive and self-circulating. Once the fire is lit and the water begins heating, thermosyphon circulation does the work automatically.


What kind of tub can I use?

Any water-tight container can be converted, including:

  • Galvanised stock tanks
  • Inflatable drop-stitch tubs
  • Ice bath barrels
  • Custom-built timber tubs
  • Metal troughs

As long as it holds water securely, Fireflow can heat it.


How long does it take to heat the water?

Heating time depends on:

  • The size of your tub
  • Starting water temperature
  • Fire intensity
  • Weather conditions

As a general guide:

  • Smaller tubs (2-person) can heat in 1–2 hours
  • Larger tubs (4–6 person) may take 2–4 hours

A well-managed fire makes a significant difference.


Is installation complicated?

No.

Installation is straightforward and requires only basic tools.

The Coil Kit includes all necessary fittings and connectors. You simply:

  1. Drill two holes in your tub
  2. Install the bulkhead fittings
  3. Connect the hoses
  4. Fill with water
  5. Light the fire

No wiring. No plumbing systems. No specialist installers required.


Is it safe?

When used correctly, Fireflow is safe and reliable.

Important safety principles:

  • The tub must always be filled before lighting a fire
  • Water must be able to circulate freely
  • The system must remain open-vented (never sealed)
  • Keep children supervised around open flames

Full safety guidance is provided with every system.


Can I use it off-grid or while camping?

Yes.

Fireflow is designed for both:

  • Permanent garden setups
  • Remote off-grid locations
  • Camping and outdoor retreats

As long as you have water and wood, you can create heat - even in remote places.


What fuel can I use?

Seasoned hardwood is ideal (oak, ash, beech, birch).

Avoid:

  • Treated timber
  • Painted wood
  • Composite materials

Clean, dry firewood produces the best heat and cleanest burn.


Does the coil rust?

Fireflow coils are made from high-quality stainless steel designed for outdoor durability and water exposure.

With normal care and storage, the system is built to last for many years.


Can I leave it outside permanently?

Yes, but we recommend:

  • Covering the coil when not in use
  • Draining water from hoses in freezing conditions
  • Storing indoors during extended winter periods

Basic care extends lifespan significantly.


Is this cheaper than a traditional hot tub?

Yes — significantly.

Traditional electric hot tubs often cost:

  • Thousands to purchase
  • Hundreds per year in electricity
  • Ongoing maintenance and servicing

Fireflow removes:

  • Electrical installation
  • Pump systems
  • Heating elements
  • Complex maintenance

The simplicity keeps both upfront and ongoing costs low.


What makes Fireflow different?

Fireflow focuses on:

  • Mechanical simplicity
  • Natural circulation
  • Clean design
  • Emotional experience

It’s not just a hot tub - it’s a slower, more intentional way to bathe outdoors.

No noise.
No humming pumps.
No control panels.

Just the sound of fire and moving water.


Do you offer different sizes?

Yes.

We offer:

  • Coil Kits (for converting your own tub)
  • Nomad 2 (2-person inflatable system)
  • Nomad 6 (6-person inflatable system)

Each designed to work seamlessly with the Fireflow heating system.